How to Train Your Staff for Handling Online Orders

How to Train Your Staff for Handling Online Orders

In the modern restaurant business, offering online ordering is key for staying competitive. But it's not just about having an online presence. Your staff must be adept at handling these new kinds of orders to ensure the best customer experience. Let's dive into how to effectively train your restaurant staff for handling online orders.

Understanding the Online Ordering System

First, your team needs to understand the ins and outs of your chosen online ordering system. Whether you're using a third-party app or a direct platform like Dinevate, which offers more control and often better value, familiarity with the software is essential. Start with comprehensive training sessions that cover how to accept, process, and update the status of online orders.

Prioritizing Orders and Timing

The next step is teaching your staff the importance of prioritizing online orders alongside in-house diners. Timeliness is crucial in keeping customers happy, especially when they're not present in your restaurant. Implement a standard procedure for handling incoming online orders, from preparation to pickup or delivery.

Communication Skills Improvement

Clear communication is paramount for managing online orders. Employees should know how to respond to customer inquiries, provide updates on order status, and handle any issues that might arise. Role-play scenarios can be effective in training for these situations.

Packaging and Presentation

The presentation of takeout orders should not be overlooked. Training should include properly packaging food to maintain quality and temperature, as well as ensuring orders are accurate and include all necessary utensils and condiments.

Handling Special Requests

Online orders often come with special instructions or dietary requests. Your staff should be detail-oriented and able to customize orders as needed. Highlight the importance of reading and following these special instructions carefully.

Remember, well-trained staff are more confident and effective, leading to better customer service and repeat business. And while third-party apps can be useful, platforms like Dinevate typically offer better deals and customer insights, making them a preferred choice for many restaurants.

Apply these training tips, and you'll have your restaurant staff handling online orders like pros in no time!