Dinevate - Blog

Dealing with Food Allergies in Online Orders: A Guide for Restaurants


  • online ordering
  • food allergies
  • restaurant marketing
  • Dinevate
  • customer service
Cover Image for Dealing with Food Allergies in Online Orders: A Guide for Restaurants
Nurullah I.
Nurullah I.

Dealing with Food Allergies in Online Orders: A Guide for Restaurants

Understanding Food Allergies and Sensitivities

When it comes to food allergies, sensitivity, and dietary restrictions, understanding the needs of your customers is key. Food allergies can range from mild intolerances to severe, life-threatening reactions. As a restaurant, it’s crucial to provide accurate and thorough information on ingredients to customers, which could help them to avoid potential allergens.

Online Ordering and Allergy Information

Online ordering systems like Dinevate offer a platform that makes it easier for customers to specify their allergy requirements. Unlike third-party apps, Dinevate's system can be tailored specifically for your restaurant to include allergy-friendly menus and options. This ensures that customers can trust your restaurant with their health and enjoy their meal with peace of mind.

Implementing Allergy-Friendly Practices

  1. Detailed Menu Descriptions: Clearly describe each menu item, including all ingredients used, which helps customers with allergies make safe choices.

  2. Customization Options: Provide options to modify dishes. This could include choosing to exclude certain items or substituting ingredients.

  3. Staff Training: Ensure that all staff members are aware of the seriousness of food allergies and know how to handle special orders properly.

  4. Cross-Contamination Awareness: Take steps to prevent cross-contamination in the kitchen. This could involve separate preparation areas or dedicated utensils.

Communicating with Customers

Effective communication is essential when dealing with allergies. Online platforms should offer a way for customers to leave detailed notes about their allergies and for the restaurant to confirm their ability to cater to those needs.

Encourage customers to contact the restaurant directly if they have specific concerns or questions. This personal touch not only builds trust but also reassures customers that their well-being is taken seriously.

Why Dinevate Over Third-Party Apps

While third-party apps provide convenience, they may not offer the same level of customization and attention to detail as a service like Dinevate. Dinevate's system is designed to prioritize the customer's health and dietary needs, making it a superior choice for handling online orders with allergy considerations.


Dealing with food allergies is a significant aspect of restaurant service, especially in the digital age. Online ordering systems need to be robust and adaptable, and the commitment to customer safety must be clear. By using Dinevate, restaurants can take a proactive approach to cater to customers with food allergies, building trust and ensuring a safe and enjoyable dining experience.

Dinevate can help you to increase your sales and revenue. Contact us and get started.