Dinevate Support

Help for Dinevate Restaurants

Get help with online orders, restaurant websites, menu updates, payments, customer messages, marketing tools, and account access. If you already use Dinevate, sign in to open a support case for your restaurant so our team can see the right account details.

Support cases are the best place to send order questions, website change requests, payout questions, domain updates, and restaurant setup details. They keep the conversation tied to your restaurant, so Dinevate can review the right orders, settings, menu items, and account history before replying.

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Orders and Menus

Get help with order settings, menu items, pickup times, delivery rules, discounts, and tablet order alerts.

Websites and Marketing

Ask about restaurant websites, custom domains, local search, email campaigns, social media, and loyalty tools.

Billing and Payments

Get help understanding charges, payouts, invoices, refunds, chargebacks, and payment account setup.

What to include

For order or payment questions

Include the order number, customer name, restaurant location, payment date, and what changed. This helps us check the order, payment record, refund status, chargeback details, or delivery handoff without asking for the same information again.

For website or menu updates

Include the page, menu item, photo, price, hours, domain, or promotion you want changed. If the request affects online ordering, tell us whether it should apply to pickup, delivery, catering, or every order type.